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09/20/2001 Archived Entry: "BrainBuzz.com - Windows XP Remote Assistance"

BrainBuzz.com - Windows XP Remote Assistance

This new feature is unique to Windows XP and allows a user
to request remote help from a more knowledgeable friend or
support technician (in MS terminology, the user providing
assistance is referred to as the "expert"). Once the request
is accepted, the remote helper can:

- See the user's desktop
- Control the user's desktop (with permission)
- Chat with the user using text or voice
- Send and receive files from the user's system